Contact
One person answers these, so there is no contact form and no ticket number. Email is quicker for both of us.
«CONTACT EMAIL»
Replies within one working day, usually sooner. Evenings and weekends are likely but not promised — this is run alongside a full-time job, which is also the reason the documents are any good.
What to put in it
If it is about a document you have made, include the link to it. That is enough to find everything else.
Something is wrong with a document
Send the link and say what is wrong with it. If you want a refund you do not have to justify it — 14 days, no reason needed — but telling me what was wrong is how the next one gets better.
You paid and nothing arrived
Do not pay again. Send the link, or the email address you used, and I will sort it out. Payments and documents are matched up on our side, so a missing email does not mean a lost document.
Your trade is not covered
Tell me which trade and the kind of jobs you do. Adding one properly means building its legislation list by hand, so it is not instant, but demand is how I decide what is next.
Your link has expired
Previews are deleted after 30 days and paid documents after 12 months, as the privacy policy says. If you paid for one and still need it, send the date and the job and I will see what I can do.
Data protection
Requests to see, correct or delete your data go to the same address and are answered within one month. Details are in the privacy policy.
Who you are emailing
RiskPass is a trading name of «FULL NAME», a sole trader based at «TRADING ADDRESS», United Kingdom.
Not a health and safety consultancy, and emailing does not make me your adviser. If you need someone to look at your site, you need a consultant, and I am happy to say so rather than sell you a document that will not help.